Shipping policy

 

 

Free Shipping on Orders Over R650 At Youthology, we are delighted to offer free shipping on all orders over R650. This is our way of saying thank you for choosing our premium bioactive collagen powder.

Delivery Timeframe Our goal is to ensure you receive your order as quickly as possible. Orders are typically delivered within 2-3 working days, depending on the delivery location within South Africa. We strive to process all orders promptly upon receipt.

Order Fulfillment We have partnered with Parcelninja, a reliable and efficient courier service, to ensure your order reaches you safely and on time. Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.

Shipping Costs for Orders Below R650 For orders below R650, a nominal shipping fee will be applied at checkout. This fee is calculated based on your delivery address and the size of your order, ensuring you receive the best possible rate.

Order Processing Orders are processed during regular business hours. If an order is placed on a weekend or public holiday, it will be processed on the next business day.

Delivery Areas Currently, we deliver exclusively within South Africa. We are working diligently to expand our reach and hope to serve international customers in the future.

Contact Information Should you have any queries or require assistance with your order, please do not hesitate to contact us at hello@youthology.co.za. Our dedicated customer service team is here to assist you.

Changes to Orders If you need to make any changes to your order, please contact us immediately. We will do our best to accommodate your request, provided the order has not yet been dispatched.

Lost or Damaged Goods In the unlikely event that your order is lost or arrives damaged, please contact us immediately at hello@youthology.co.za. We will work swiftly to resolve the issue to your satisfaction.

We at Youthology are committed to ensuring that your experience with us is smooth and enjoyable. Thank you for trusting us with your wellness needs.